Refund policy

Returns and Refunds

We accept returns of unopened, unused products in their original sealed packaging within 14 days of delivery, in line with your rights under the Consumer Contracts Regulations. To start a return, contact us at minkedbyjey@gmail.com with your order number.

For hygiene and safety reasons, we cannot accept returns of opened or used products, including adhesives and bonders, unless the product is faulty.

Faulty or damaged items: if your order arrives damaged or develops a fault, contact us within 48 hours of delivery with photos and your order number and we will replace the item or refund you in full, including delivery costs.

Adhesive performance depends on correct storage and working conditions (humidity, temperature) as stated on each product label. Products used outside the recommended ranges are not considered faulty.

Refunds are processed to the original payment method within 14 days of us receiving the return. Return postage for non-faulty items is the customer's responsibility.